Terms of Service

1. About these terms

These Terms of Service are an agreement between you and OLAYN ISLAMIC FOUNDATION ("OLAYN", "we", "us"), operated by Yarra Abdulaziz Alhamoud and established in the Kingdom of Saudi Arabia. They cover this website, our online courses, worksheets, games, the multiplayer racing feature and the school and classroom tools (together, the "Service").

• Contact: olaynislamicfoundation@gmail.com or our enquiry form.
• Registered address: [ TO BE COMPLETED: full registered address in Saudi Arabia ]
• Registration number: [ TO BE COMPLETED: commercial registration (CR) or foundation registration number ]
• Telephone: [ TO BE COMPLETED: working telephone number — required for distance selling in the EU and UK ]

Our Privacy Notice and our Copyright & DMCA policy form part of these terms. By using the Service you accept all three.

2. Who is agreeing to this

The contracting party is:

• An adult user, where an adult uses OLAYN for themselves;
• The parent or legal guardian, where a child uses OLAYN at home. The parent or guardian opens the account, accepts these terms, is responsible for what happens on the account, and is responsible for any payments;
• The school or institution, where students use OLAYN through a school account. The school accepts these terms through an authorised member of staff, and is responsible for its teachers' and students' use of the Service.

If you are agreeing on behalf of a child, a school or any other organisation, you confirm that you have the authority to do so. If you do not have that authority, do not use the Service.

A child using an account held by a parent or school is expected to follow the acceptable use rules in section 5, but the legal responsibility sits with the account holder.

3. Accounts and eligibility

• Signing in is through Google. You need a Google account, and Google's own terms and age requirements apply to it. We never see your Google password.
• Minimum age: [ TO BE COMPLETED: minimum age to hold an account, and the minimum age to use OLAYN under a parent or school account — must match the Privacy Notice exactly ]
• Keep your account details secure and do not share your sign-in with anyone. Tell us promptly if you think someone else has access to your account.
• One account per person. Do not create an account using someone else's identity, or create multiple accounts to get around limits, trials or bans.
• The information you give us must be accurate, and you must keep it up to date.

4. Schools and classrooms

If your organisation uses the school product, the following also applies.

• The school is responsible for who it invites, for the accuracy of its classroom rosters, and for removing staff and students who should no longer have access.
• The school is responsible for having the legal authority to enrol its students and, where required, for obtaining and evidencing parental consent. See section 3 of our Privacy Notice.
• Teachers and school staff can see the work and grades of students in their own classrooms only. Schools must not use that access for any purpose other than teaching and assessing those students.
• Student access depends on the school's subscription. If a school's subscription lapses or is cancelled, its students' access to paid content ends.
• Students stay enrolled until a school owner or teacher removes them. We do not remove students automatically.

5. Acceptable use

You must not:

• copy, download, record, screenshot in bulk, republish, sell, sublicense or redistribute our lessons, videos, worksheets, questions or other content;
• share your account, or share paid content, with people who have not paid for it;
• scrape, crawl or bulk-extract content or data from the Service, or use it to build a dataset;
• use our content to train, fine-tune or evaluate any artificial intelligence or machine-learning model;
• reverse engineer the Service, probe it for vulnerabilities, or interfere with its normal operation;
• cheat in games, races or assessments, including by automating play, manipulating scores or exploiting bugs;
• upload anything unlawful, abusive, hateful, sexual, defamatory, or that infringes someone else's rights;
• upload malware, or anything designed to damage or gain unauthorised access;
• impersonate anyone, or misrepresent your affiliation with a school;
• use the Service in a way that breaks any law that applies to you.

Please report security problems to us rather than exploiting them. We will not pursue anyone who reports a genuine vulnerability responsibly and privately.

6. Our content and your licence to use it

We own it

All content in the Service is owned by OLAYN or by our licensors, and is protected by copyright and other intellectual property laws. That includes our courses, lessons, video and audio, worksheets, exercises, questions and answers, vocabulary sets, games and game design, illustrations, artwork, page designs, software, and the OLAYN name, logo and branding.

Nothing in these terms transfers any ownership to you. Rights we do not expressly grant are reserved.

What you may do with it

While your account is in good standing and any subscription is paid up, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service and its content for your own learning, or — if you are a school — for teaching your own enrolled students.

That licence does not allow commercial use, redistribution, or public performance. It ends when your account or subscription ends.

Teachers printing worksheets

A teacher at a subscribing school may print or display our worksheets for their own enrolled students in their own classroom. They may not share them with other schools, post them publicly, or include them in any resource that is sold or given away.

Moral rights

Yarra Abdulaziz Alhamoud asserts her moral right to be identified as the author of the works comprised in the Service, in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988 of the United Kingdom.

7. Your content stays yours

"Your content" means anything you or your child submits: worksheet answers, handwriting drawn on screen, uploaded images and PDFs, voice recordings for pronunciation practice, and messages you send us.

The licence you give us

You grant OLAYN a non-exclusive, worldwide, royalty-free licence to host, store, copy, back up, transmit and display your content, and to reproduce it for the purposes of marking, grading and giving feedback — solely in order to provide the Service to you and to your school.

This licence:

• lasts only as long as we hold your content, and ends when your content is deleted;
• is not a licence to use your content in marketing, advertising, promotion, social media, case studies, sample galleries or on our website;
• is not a licence to sell, licence or transfer your content to anyone else;
• is not a licence to use your content to train, fine-tune or evaluate any artificial intelligence or machine-learning model;
• is not sublicensable, except to the service providers who host our infrastructure, and then only so they can store and serve it for us.

If we ever want to use a student's work as an example or in any promotional material, we will ask for separate, specific, written permission first — from the parent, guardian or school, never from the child.

What you promise about your content

By uploading content, you confirm that:

• you own it, or you have all the rights and permissions needed to upload it and to grant the licence above;
• it does not infringe anyone else's copyright, trade mark or other rights;
• it does not break any law and is not defamatory, obscene or abusive;
• it does not contain personal information about other people that you do not have the right to share.

We may remove content that breaches these terms, or that we are legally required to remove. Where we can, we will tell you why.

8. Copyright and repeat infringers

We respect copyright and we expect our users to do the same. Our full notice-and-takedown procedure, including how to send a takedown notice and how to file a counter-notice, is on our Copyright & DMCA page.

Repeat infringer policy

How it works in practice:

• When we receive a valid takedown notice about content on an account, we remove or disable the content and record a strike against that account.
• A strike is removed if the user files a valid counter-notice and the content is restored, or if the notice is withdrawn or shown to be invalid.
• We will normally warn an account after its first strike and again after its second.
• An account that accumulates [ TO BE COMPLETED: number of strikes before termination — commonly three, but choose a number and apply it consistently ] within a rolling 12-month period will be terminated, and the account holder may be barred from opening a new one.
• We may terminate immediately, without warning, for flagrant or large-scale infringement — for example uploading a pirated textbook or redistributing our own paid course.
• A school account with a repeat-infringing teacher may have that teacher removed rather than the whole school terminated, at our discretion.

We keep a record of notices and strikes so the policy can be applied consistently, and we will consider the circumstances of each case before terminating.

9. Subscriptions, billing and renewal

Paddle is the seller

This matters for three practical reasons. First, your purchase contract for the subscription is with Paddle, and Paddle's Buyer Terms and refund policy apply to it. Second, Paddle handles your payment details — we never receive or store your card number. Third, refunds are processed by Paddle, so a refund request may need to go to them as well as to us.

We also use Stripe as a secondary payment route in some cases. Where Stripe is used, Stripe processes the payment and the sale is made by OLAYN directly.

Plans, prices and tax

• Subscription tiers and their prices are shown on our pricing pages before you buy.
• Prices may be shown with or without tax depending on where you are. Paddle calculates and adds any sales tax or VAT at checkout, and the total you confirm is the total you pay.
• We may change our prices. A price change never affects a subscription period you have already paid for. We will give you notice before a changed price applies to a renewal, and you can cancel before it takes effect.

Automatic renewal

Subscriptions renew automatically at the end of each billing period — monthly or annually, whichever you chose — and you will be charged the then-current price for the next period, until you cancel. You can cancel at any time before the renewal date to stop the next charge.

10. Cancelling and refunds

How to cancel

You can cancel a subscription at any time from your account settings, or by emailing us. Cancelling stops the next renewal. Unless you are exercising a withdrawal right or we agree otherwise, you keep access until the end of the period you have already paid for, and we do not pro-rate a partial period.

Refunds

Because Paddle is the seller of record, Paddle's refund policy applies to subscriptions bought through it. Under Paddle's standard seller terms, buyers are entitled to a refund within at least 30 days of purchase. We do not offer terms less generous than that.

To request a refund, contact us and we will deal with it, or contact Paddle directly using the details on your invoice. Beyond the 30-day window, refunds are at our discretion — we will always look at genuine problems fairly, such as a failure of the Service on our side.

[ TO BE COMPLETED: confirm the exact refund window in the current Paddle seller agreement and state OLAYN's own refund position in plain terms ]

Your statutory rights as a consumer are not affected by anything in this section.

11. EU and UK 14-day withdrawal right

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days from entering into the contract to change your mind and cancel, without giving a reason. This is your right of withdrawal under EU and UK consumer law, and it sits alongside — not instead of — the refund position in section 10.

The exception you need to know about

How to withdraw

Tell us clearly, before the 14 days are up, that you are cancelling — email is fine. You do not need to use a form or give a reason. We will refund you within 14 days of being told, using the same payment method you used, less any amount properly due for a service you already used.

12. Printed books

Our printed books are sold through a separate online store at offmemo.com. Purchases there are governed by that store's own terms, delivery policy and returns policy, not by these terms. These terms cover the online Service only.

13. Availability and changes

• We work to keep the Service available, but we do not promise it will be uninterrupted or error-free. Maintenance, updates and outages happen.
• We may add, change or remove features. If we remove something significant that you are paying for, and you are materially worse off as a result, you may cancel and we will refund the unused part of your current period.
• We may change these terms. For material changes we will give reasonable notice to account holders by email or in the Service before they take effect. If you do not accept a change, your remedy is to stop using the Service and cancel.
• We rely on third-party services — Google for sign-in, Paddle for payments, and others listed in our Privacy Notice. Problems at those providers can affect the Service, and their own terms apply to your use of them.

14. Suspension and termination

You can stop using the Service and close your account at any time. See our Privacy Notice for what happens to your data.

We may suspend or terminate an account where:

• these terms are breached, including the acceptable use rules in section 5;
• the repeat infringer policy in section 8 is triggered;
• payment is not made;
• we are required to by law;
• an account is being used in a way that risks harm to other users, especially children.

Where it is reasonable to do so, we will warn you first and give you a chance to put things right. For serious breaches — anything endangering a child, or large-scale infringement — we may act immediately. If we terminate an account without cause, we will refund the unused part of any paid period.

15. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent the law allows, we exclude all warranties, conditions and terms that are not expressly set out here.

• Learning outcomes. We do not guarantee that you or your child will reach any particular level of Arabic, pass any exam, or achieve any particular grade. Learning depends on the learner.
• Educational and religious content. Our Islamic studies material is prepared in good faith for educational purposes. It is not a religious ruling or fatwa and should not be treated as one. For religious rulings, consult a qualified scholar.
• Automated assessment. Speech recognition and automatic marking are not perfect. Scores are an aid to learning, not an authoritative assessment, and a teacher can override them.
• Third-party content. We are not responsible for external websites or services we link to.

Nothing in this section affects the statutory rights of a consumer that cannot be excluded by law.

16. Limitation of liability

What we never limit

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. If you are a consumer, your mandatory statutory rights come first, and nothing here overrides them.

What we do limit

Subject to the paragraph above, and to the fullest extent the law allows:

• we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, loss of opportunity, or loss of anticipated savings;
• we are not liable for loss or corruption of data, beyond taking reasonable care and keeping the backups described in our Privacy Notice;
• we are not liable for loss caused by a failure of a third-party provider outside our reasonable control;
• our total liability to you for all claims in any 12-month period is limited to the total amount you paid us for the Service in that period, or [ TO BE COMPLETED: a minimum liability floor for users who paid nothing — for example USD 100 — decide the figure with counsel ] if you paid nothing.

17. Indemnity

If you are using the Service for business or institutional purposes — including as a school — you agree to indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your misuse of the Service, or content you upload that infringes someone else's rights. This does not apply to consumers using the Service for personal or family learning.

18. Governing law and disputes

These terms, and any dispute arising out of them or out of your use of the Service, are governed by the laws of the Kingdom of Saudi Arabia. The competent courts of the Kingdom of Saudi Arabia have jurisdiction.

If you are a consumer, this choice of law does not take away the protection given to you by the mandatory consumer laws of the country where you live. A consumer in the EU or UK may still bring proceedings in their own country's courts and rely on their own country's consumer protections.

Consumers in the EU can also use the European Commission's online dispute resolution platform. Please talk to us first — most disputes are resolved with one email.

[ TO BE COMPLETED: counsel to confirm the choice of law and forum, and whether arbitration should be used for school and institutional contracts ]

19. General terms

• Whole agreement. These terms, the Privacy Notice and the Copyright & DMCA policy are the whole agreement between us about the Service.
• Severability. If any part of these terms is found unenforceable, the rest stays in force.
• No waiver. If we do not enforce a right straight away, we do not lose it.
• Assignment. You may not transfer your account or your rights under these terms. We may transfer ours as part of a reorganisation or sale of the business, provided your rights are not reduced.
• Force majeure. Neither of us is liable for failure to perform caused by something genuinely outside our reasonable control.
• Language. These terms are written in English. If we publish a translation and the two conflict, [ TO BE COMPLETED: which language version prevails — note that Saudi courts generally require Arabic, so counsel should advise ].

Version 1.0 (draft, unreviewed) — last edited 4 August 2026. This draft is not yet in force and must not be presented at checkout as a binding agreement until counsel has approved it.